Our Store Policies
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
Returns: If you are not completely satisfied with your purchase, you may return your unworn, unwashed item(s) within 14 days with your original packing slip and we will gladly exchange the item or refund your full purchase price.
Goods may be returned at the expense of the customer.
E-mail us at WhitePyramidCotton@gmail.com with your return request in the subject line and it will go directly to our customer service & returns department that will take care of your request.
Once we receive your returned merchandise, we will issue a credit in your original form of payment.
Delivery and shipping: It takes 5 to 10 business days for standard delivery.
2 to 3 days for Express Delivery
“Personal Information” is information about an identifiable individual, such as your name, address, e-mail address, credit card information, birth date and gender.
“Non-Personal Information“ is information that is typically collected, used or disclosed by us in a manner that it not identifiable to an individual (except where indicated herein), such as an Internet Protocol Address (IP Address), the domain used to access the Website or operating system being used by visitors, and aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), what pages users access or visit, number of visitors, , and average time spent on the Website.
What type of Personal Information does WhitePyramid.ca collect and how is it used?
Whitepyramid.ca collects information that helps us process your purchases, personalize and improve your shopping experience. Here are examples of the types of information that we collect:
Registration: In order to make purchases through the Website, you must register for an account and provide certain Personal Information to us such as your name and email address.
Purchases: When you make a purchase through the Website, we may collect the following information: mailing address, billing address, e-mail address, phone number, pseudonyms, IP address, .ca password, personal preferences, group affiliations, payment, and billing information. This communication is set up to take place over a secure, encrypted communication line. We may use third-party freight providers to deliver your purchases, and accordingly, we share your name, phone number, email address and shipping address with such providers for the purposes of completing your delivery.
Communications with us: When you contact us through email, through submitting a customer review or survey, entering a contest on whitepyramid.ca, or by telephone, we may collect the information that you provide to us in the course of the communication to help respond to you or for purposes related to your communication.
Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications by contacting us at email@example.com
System Logs & Cookies: Like many websites, we use “cookies” to collect certain types of information when your Web browser accesses our Website.
Statistics: We also collect statistics about use of the Services purchased through the Website or the App. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be become available to other members or third parties.
Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases and used, for example, to help prevent and detect fraud.
In most cases, we will collect personal information directly from you when you purchase or interact with us about a product or service that we offer or provide. Occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law.
In what circumstances do we disclose and transfer Personal Information?
We may share Personal Information with our service providers (e.g. website hosting providers, Woocommerce software providers, payment processors, email service providers, freight carriers, third party marketing platforms, advertising networks, and IT providers to help us improve the Website or the App) to provide the relevant services to us. Our servers and service providers may be located in Canada and outside of Canada and accordingly your Personal Information may be available to government or other agencies pursuant to the laws of the relevant jurisdictions.
Security: The security of your Personal Information is important to us. We implement a variety of measures of security which are designed to protect the Personal Information that we collect, including measures to limit access to information only to staff who need access to perform their employment duties.
During payment, when you provide credit card or other payment information to us, we protect the security of your credit card and other payment information during transmission by (SSL) encryption technology.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your whitepyramid.ca account information or your password to third parties. We will never ask you to provide such information to us by email.
Important Exceptions: We may disclose your Personal Information to third parties if we have reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the Website or the App, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may also disclose Personal Information with your consent, or when we believe in good faith that such disclosure is required or permitted by applicable law.
Access and Accuracy: You have the right to request access to the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information in accordance with applicable law, subject to information which we are permitted or required to withhold.
We take steps to try to keep your Personal Information accurate and up-to-date. You have a responsibility to ensure that your information is kept up to date.
Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as permitted or required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent future abuse, fraud, or for legitimate business purposes, such as analysis of aggregated, account recovery, non-personally-identifiable data, or if permitted or required by law.