FAQs
You Asked, We Answered
We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.
Why Egyptian Cotton?
With an established reputation of being the "best" cotton in the world, its softness, strength and superior characteristics, have positioned products made of Egyptian cotton as the world's finest.
Classified as a long, extra long staple fiber, its lengthy strands allow for the creation of thinner, silkier yarns, which are more resistant to breakage, fraying, pilling, and wrinkling.
Do you have products designed specifically for construction?
Yes, we proudly have a production line for our construction users that is perfectly cushioned to provide comfort while wearing safety shoes. Made with Egyptian Cotton to provide protection wearing it for long hours.
Why cotton is so comfortable to wear?
Cotton has some excellent properties that make it comfortable in normal wear situations. Here are the most important things that make this natural fiber so comfortable to wear:
Absorbs a lot of water and releases it to the air without making the wearer feel uncomfortable, which makes the material cool and comfortable in hot weather as well as easy to wash and dye.
It is soft and breathable so cotton feels good close to the skin.
Cotton is hypoallergenic and does not irritate the skin.
Good heat conductor – keeps the wearer of cotton clothing cool in hot conditions and warm in cold weather.
All these properties make cotton comfortable to wear for all activities that do not cause or require profuse sweating. In other words, cotton will keep the microclimate dry and comfortable in normal wear situations.
What are the payment options?
We accept Visa, Mastercard, American express and PayPal.
What is your return policy?
If you are not completely satisfied with your purchase, you may return your unworn, unwashed item(s) within 14 days with your original packing slip and we will gladly exchange the item or refund your full purchase price.
Goods may be returned at the expense of the customer.
E-mail us at WhitePyramidCotton@gmail.com with your return request in the subject line and it will go directly to our customer service & returns department that will take care of your request.
Once we receive your returned merchandise, we will issue a credit in your original form of payment.
Does the 100% cotton products shrink?
Just like most other natural fibers, cotton is easy to clean. However, cotton clothes may shrink during laundering especially when strongly alkaline detergents are used. Always check the care instructions before washing cotton clothes to make sure that you follow the best practice.
However, all our White Pyramid products are prewashed so the shrinkage expected will be so minimal.
How is cotton eco friendly?
Cotton is sustainable, renewable, and biodegradable, making it an excellent choice as an environmentally-friendly fiber throughout its entire product life cycle.
Where do you deliver your products? Where are you based?
We are online based business with the potential of physical in-store shopping in the future. We deliver Canada-wide.
We want your experience to be flawless. If you have any additional questions, please get in touch.